We provide I.T. support for single or multi location companies. PC and network tech support to help your employees stay working.
Alarm, camera and access control system service and support. Have an existing system that needs repair? We can help.
Nationwide monitoring for alarm systems and cameras. Get assistance with any security monitoring needs here.
A few help desk answers to common questions below. Call Us for more info if needed.
MyTGroup does provide monthly support for existing fully functioning systems. If your system is not fully functioning, we can repair it back to normal operation. Once the system is repaired, monthly support can be provided from that point.
We provide remote and onsite support for office users PC's, phones, printers and internet. Alternatively, we provide support for security systems such as burglar alarm, cameras and door access systems.
If you are already a MyTGroup alarm monitoring customer and need to contact your central station, that central station is "Southwest Dispatch Center". Their website link is below. They only sell to state licensed security installation companies. So contact MyTGroup for new sales.
In most cases, just contact MyTGroup directly for monitoring problems. In case of emergency call 911 directly. In situations where you absolutely need to speak to the central station, contact them with the below website or phone number links.
Southwest Dispatch Center
Website: https://southwestdispatch.com/contact/
OR
Phone: 1-800-683-6773
There are 4 easy ways to schedule a service call. The easiest is using our chat feature at the bottom of the screen. We answer within seconds. Other methods include email: support@mytgroup.net, phone support: 214.699.6579, and our ticketing system which is the red support button located above. Give us a time and date that's convenient for you and we can typically accommodate.
Yes, we run our help desk from our Dallas office. We have a beautiful call center with screens around the room and agents to greet you 24/7. Stop by sometime and we can give you a tour. We spent a lot of time building our call center and are always proud to give a tour.
Yes, absolutely! It's one of our main unique abilities. We excel at installation, support and service of all office and building systems. Our engineers start by documenting everything in your building or remote locations.
Most other companies have no understanding of these systems and cannot document all of them. We have 20+ years experience breaking down and building back up every system inside of a corporate environment.
Once everything is documented, we can support your company day and night. Our team acts as your internal I.T. department to take calls for technical emergencies. We have a ticketing system to track all issues and keep you up to date.
Yes, we have an internal department that provides 24/7 camera monitoring services. That brand is called Envoy Monitoring. You can find out more about our camera monitoring at https://www.envoymonitoring.com/
Yes, we have field technicians available for immediate on site support. Depending on city and state of where service is required, we can typically have a tech on site within several hours or a couple days for remote areas. Inquire with our support team and they can get you an exact timeframe for techs to arrive to your area.
Yes, we offer monthly I.T support packages and separately we offer security system support monthly as well. Call to ask because if it's electronic and working, we probably support it.