ADMINISTRATION · TROUBLESHOOTING · REPAIR
Broadvoice support for day-to-day phone issues
If Broadvoice phones stop working as expected, start with the symptoms: one device or every user, office or mobile application, intermittent or constant. MyTGroup checks local connectivity, supported device configuration and authorized account settings, then explains the next step.
- b-hive user, extension and device assignment assistance
- Greeting, voicemail and available reception routing changes
- Supported Communicator application setup
- Local Ethernet, PoE and handset troubleshooting
- Provider ticket coordination with documented symptoms
Broadvoice operates the hosted service and controls provider-level incidents, account changes and subscription eligibility. MyTGroup handles the agreed local installation and support work. Repairs may require replacement equipment or manufacturer warranty service; we confirm the findings and proposed cost before proceeding.
Tell us what is happening with your phones